Terms & Conditions

The information contained in this website is for general information purposes only. The information is provided by Merlin Cinemas and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Merlin Cinemas. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Merlin Cinemas takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Terms & Conditions of Admission

  • To find out more about film ratings and accepted forms of ID, click here
  • Purchasing your ticket is a confirmed booking - Tickets are non-refundable and non-exchangeable.
  • Children 3 years plus require a cinema ticket. Children 2 years and below are only admitted at management discretion.
  • CEA Cards are accepted for all films apart from Event Cinema and Live Theatre Performances.
  • Tickets can also be purchased in advance from the Box Office, Online or via our Telephone Booking service.
  • Telephone Booking & Online Booking closes 30mins prior to the performance time
  • Telephone Booking & Online Bookings incur a booking fee of 70p per ticket up to a ceiling price of £3.50 
  • This booking fee charged is for providing and maintaining the online and telephone service.
  • We are pleased to accept payment by Cash and most major Debit/Credit cards.
  • The doors to the theatre generally open 5 to 10 minutes prior to the advertised programme time.
  • There are mostly, but not in all cases, around 20 minutes of commercials and trailers that will start first at the stated showtime.
  • The use of recording devices is strictly forbidden.
  • Please switch off all mobile phones as soon as the lights dim, and please do not bring food and drink purchased outside of the premises into the theatre.

Movie Magic Terms & Conditions

Your Movie Magic Discount Card Benefits Include:

  • £2.50 off Standard Adult Admission with an Adult Movie Magic Discount Card
  • £2.00 off Standard Senior Admission with a Senior Movie Magic Discount Card
  • £2.00 off Standard Child Admission with a Child Movie Magic Discount Card
  • Save 10% off your bill at our Restaurants and Bars
  • Magic Mondays! 2 Cardholders for the price of 1 on the standard ticket price on all Feature Films every Monday
  • Join Today, Save Today!
  • Renew your Movie Magic Discount Card within 30 days of the date it expires, and your account will be credited with a free ticket to be used in the future
  • Free Tickets credited to your account for renewing will become available to use after the date that the new 12 month membership becomes active
  • Your Movie Magic Discount Card can be used at any Merlin Cinema across the UK.

Terms and Conditions of use:

  • Your Movie Magic Discount Card is an annual Membership, which can be renewed at any time
  • Your Movie Magic Discount Card must be valid for the date of the performance you are booking in order for you to benefit from the discounts
  • To receive your discount, you must present your Movie Magic Discount Card at the time of booking/order
  • The Cardholder must be present when purchasing or collecting tickets at the counters and the cards cannot be passed on to others. You may be asked to confirm some security questions when using your cards.
  • Your Movie Magic Discount Card remains the property of Merlin Cinemas Ltd. And can be cancelled and offers withdrawn at any time
  • Renewing your Movie Magic Card can be done online, in person or by phone. If you renew your Movie Magic Card within 30 days of the date it expires, your account will be credited with a FREE ticket for a future visit. Some restrictions and booking fee may apply.
  • Discount may not apply to some events and performances such as Penwith Film Society performances.
  • Discount does not apply to the Regal Theatre Redruth’s Live on STAGE shows
  • Lost, damaged or stolen Movie Magic Discount Cards will incur a replacement charge of £1.50
  • If a child turns 15 during their 12 month membership the system will upgrade their account to an Adult account at no charge
  • If an adult turns 60 during their 12 month membership the system will upgrade their account to a Senior account at no charge
  • Your Movie Magic Discount Card is not proof of ID
  • On Magic Mondays cardholders will need to purchase their seats IN THE SAME TRANSACTION in order to get the discount and to ensure they get their group sat together. Please note it is the cheapest of the tickets that get calculated together to make up the two for one offer, although any additional higher priced Movie Magic cardholder in the transaction will still get their standard discount as normal.
  • If the film or show is advertised online as having the Free List Suspended (FLS) then any free tickets on your Movie Magic Cards will not be able to be redeemed on this title until the distributor removes the Free Ticket restriction (normally within a week or two)
  • These terms are reviewed periodically

For our Privacy Policy for Movie Magic Cardholders, please click here

Terms & Conditions of Gift Cards

  • Gift cards can be used to purchase anything from our cinemas, this includes: Film Tickets, Regal Redruth Theatre Tickets, Event Cinema Tickets, Refreshments, Movie Magic Cards, Food and Drink in our Bars & Restaurants
  • Gift Card value can be made to any chosen amount
  • Gift Cards can be purchased online or in person
  • For online sales we require a postal address for the recipient, and a personal message can be added during the transaction
  • For online sales a postal charge is applied during the transaction
  • Gift Cards cannot be exchanged for cash
  • You can check the balance of your Gift Card by contacting your local cinema
  • Gift Cards will expire 2 years from the date they are issued
  • These terms are reviewed periodically

Terms and Conditions for all Competitions

  • All prizes are non-transferable.
  • Judge’s decision is final. No correspondence will be entered into.
  • No cash alternative.
  • Merlin Cinemas reserves the right to substitute prizes with goods of an equal or greater value in the unlikely event that these exact prizes become unavailable.
  • In ticket competitions, unless stated the tickets issued can only be used on mainstream films but not if the film is "FLS" (Free List Suspended) - you can see which shows are listed as FLS on our website.
  • FLS - Free List Suspended  - Other than Meerkat Movies, no free passes can be used for a performance which is FLS.
  • Competitions are not open to employees of Merlin Cinemas.
  • The promoter reserves the right to disqualify incomplete, altered, or illegible entries.
  • Dispatch to domestic addresses cannot be offered in all cases.
  • Please allow up to 4 weeks for prizes to be sent.
  • Winners will receive one prize per entry unless otherwise stated.
  • Facebook competitions will be posted across selected cinema pages, and a winner or winners will be chosen across multiple pages then announced on all pages periodically as demand for titles falls away. 
  • Facebook competition winners will be contacted via Facebook. 
  • If winners do not respond to email or Facebook correspondence within a week, a new winner may be picked at random. 
  • These terms are reviewed periodically